Returns & Replacements

RETURNING ITEMS

We hope that you're completely happy with your purchase. If for any reason you're not satisfied, you may return your item(s) for exchange or refund (less any shipping charges) within 15 days of receiving your online order or purchasing from us in-store. Here's how to ensure your request for refund or exchange is received:

A refund excluding any applicable shipping charges will be issued upon receiving your item(s) in original, unused condition, and in original packaging

You can return your order to our storefront location at 214 N. Highland Avenue, Pittsburgh, PA 15206. If you don't have your original receipt, we can look it up

If you're planning to ship your return, contact us at orders@theshopinel.com or call 412.450.0258 before sending anything back. Be sure to mention your order number and order details (see the packing slip included with your order). We’ll get back to you with instructions for processing your return

If you're not the original purchaser or you'd simply like a different item, exchanges can be made for items of equal value. An additional shipping charge may be applied

 
REPLACING DAMAGED ITEMS

If you love the item(s) in your order but for some reason something arrived damaged, we will gladly work with you and the original maker as necessary to make repairs as best we can. Follow the steps above for returning damaged items. After we receive the damaged item(s) from you, we will be in touch updating you on the status of your replacement order.

 
SHIPPING YOUR RETURN

First, make sure that we have previously authorized your return request, then ship the item(s) at your expense to:

The Shop in East Liberty
214 N. Highland Avenue
Pittsburgh, PA 15206

Keep in mind, where you live and the method you choose to return an order determines when we receive it. We do not guarantee that we will receive your returned order, and we are not be responsible for items damaged during return shipment; we recommend that you use an insured and trackable service for your return. In the event that your return shipment arrives to us damaged, you must file a claim with the carrier.

 
QUESTIONS? CONCERNS?

We're always here to respond to your questions and concerns. Contact us at any time.